First National Bank of Pandora

First National Bank of Pandora
102 E. Main Street
Pandora, OH 45877

Customer Service Representative


SUMMARY:  Processes customer financial transactions in a timely, efficient and friendly manner.  Receives and pays out money, and keeps records of money and negotiable instruments involved in financial transactions by performing the following duties. Establish and foster relationships with bank customers to provide financial solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.
 Receives and verifies checks and cash for deposit.

 Cashes checks and pays out money after verification of signatures and/or customer balances

 Follows all Bank’s established current policies and procedures for cash handling and security

 Enters customers’ transactions into computer to record transactions, and issues computer generated receipts

 Cross sells bank products and services to existing, new and potential customers and makes product and service referrals to the appropriate bank staff.

 Balance currency, coin and checks in cash drawer.

 Processes and balances transactions received by mail, night depository, ATM, etc.

 Accepts and processes loan payments.

 Resolve customer complaints and requests.

 Opens and closes bank deposit products.

 Maintains orderly work area


EDUCATION and/or EXPERIENCE:  High School diploma or general education degree (GED) and prior experience in a professional, office, or banking environment.  Bachelor’s degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience preferred.

LANGUAGE SKILLS:  Ability to read and interpret simple correspondence.  Ability to write routine reports and correspondence.  Ability to speak effectively before customers, employees or groups of customers and employees of the organization.

MATHEMATICAL SKILLS:  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to grasp the accounting concepts of credits and debits.

REASONING ABILITY:  Ability to apply common sense understanding to carry out detailed written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, or feel; and talk or hear.  The employee frequently is required to walk and reach with hands and arms.  The employee is occasionally required to sit and stoop and kneel. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Career LevelEntry

Starting at $17.75/hour 

  • Paid bank holidays
  • PTO (vacation, sick, personal, volunteer, and more)
  • Technology stipend
  • Studnet Loan reimbursement
  • Employee Assistance Program
  • Employer paid life insurance
  • Medical, dental, vision, disability insurance available
First National Bank of Pandora