The Deli Manager is responsible for the total operation of the delicatessen department in the store. He/she is responsible for ordering, pricing, sanitation, supervising employees, training new employees, merchandising the delicatessen case, gross profit, payroll, scheduling, and sales.

Responsibilities

• Staff Management: Responsible for hiring, training, scheduling, and supervising deli staff members. This includes ensuring they adhere to proper food handling and safety procedures.
• Inventory Management: Monitor inventory levels, place orders for supplies, and ensure that all products are fresh and consistently available to meet customer demand.
• Food Preparation: Oversee the preparation of a variety of deli items, such as sandwiches, salads, hot foods, and deli meats. You may need to handle specialized food requests from customers and ensure that all products are prepared to high-quality standards.
• Customer Service: Provide excellent customer service. You will answer customer queries, address any concerns or complaints, and strive to create a positive shopping experience in the deli department.
• Sales and Promotions: The Deli Manager will work closely with the store management team to develop sales strategies, promotional campaigns, and special offers to increase deli department revenue. This may involve creating appealing displays, organizing events, and providing samples to attract customers.
• Compliance: It’s important to follow local health and safety regulations, maintain cleanliness, and ensure that all food-handling processes adhere to established standards. The deli manager is responsible for performing regular inspections and ensuring the department meets health department guidelines.
• Financial Management: Manage the deli department budget, monitor expenses, and work within allocated cost parameters. You may also be responsible for analyzing sales data, tracking trends, and adjusting product offerings to maximize profitability.
• Follows and implements all company policies and procedures.
• Monitors and scans product labels for content accuracy
• Periodically reviews display cases for proper merchandising of products.
• Follows opening and closing department procedures as documented.
• Monitors waste and shrink.
• Receives and checks all deliveries for both condition and accurate quantity.
• Determines Manager’s Specials consistent with quality, quantity, and sells items at minimum loss. Keep the Store Director informed of all markdowns and losses.
• Complete physical inventories as assigned.
• Records and prepares weekly department information.
• Cooperates with other store operations, specifically the bakery department.
• Schedules employees considering SPMH budget and daily business.
• Maintains the training program for all employees.
• Conduct an annual review of all department team members.

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