POSITION OVERVIEW:

• Supervises Income Maintenance Unit/Public Assistance unit that include cash assistance, Medicaid, SNAP, and certain Prevention Retention and Contingency Programs.
• Ensure that federal, state and county rules, regulations and policies are correctly interpreted and implemented by assigned staff.
• Responsible for caseload management, assigns work, monitors work to ensure accuracy, completion and compliance with rules, regulations and procedures that govern programs.
• Train, evaluate and counsel workers
• Interpret and implement agency policy as it relates to unit operations
• Manage and facilitate timely workflow.
• Responsible for the establishment of procedures for administering all aspects of the income maintenance program. Reviews agency performance on ongoing basis.
• Responsible for on-going training of the unit.
• Approves and deny requests for leave, completes performance evaluations, and meets with subordinates and customers regarding any grievances.
• Communicate with outside agencies to enhance the delivery of services to agency clients.
• Attends conferences, meetings, workshops, and training sessions.
• Gives public presentation on agency programs as assigned.
• Conducts county conferences and participates in state hearings.