Loan Servicer
Job Description
First National Bank of Pandora is a full-service community bank with offices in Northwestern Ohio.
Our mission is simple: Improving lives through community banking. We are proud to have served our communities for 100 years and look forward to the next 100. If you are looking for a family first employer that boasts great benefits and a flexible work environment, then FNB is for you.
This job might be for you if:
SUMMARY
Services all loans in First National Bank’s loan portfolio, responds to customer inquiries, and assists in the preparation and processing of loan documents by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide excellent customer service to all Internal and External customers of FNB
Sets up new loans on computer system
Perform clerical duties essential to bank operations
Exception reporting/tracking
Services and maintains all loans in bank’s loan portfolio in accordance with bank policies and procedures (such as handling corrections, waivers, extensions, escrow, etc.)
Services Fannie Mae loans in the Bank’s portfolio
Adjusts/accepts payments on accounts
Enters Charge Off and Non-Accrual loan entries into the computer’s loan system
Computes interest and payments as required
Responds to customer inquiries and resolves customer problems
Processes paid off loans/satisfactions & releases
Tracks insurance coverage on collateral as required and corresponds or confers with customers insurance companies or agents
Processes/tracks and maintains all loan PMI, VSI, GAP, credit life and disability insurance and force placed payments
Handles EOY maintenance
Files, maintains and releases all loan collateral (UCCs, Titles and Mortgages)
Back-up imaging and loan filing
Submit and maintain information on SBA loans
Selling of Fannie Mae loans
Balance loan related general ledger accounts
Prepares monthly wire transfers of all participation loans
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate’s degree in business with concentration in finance, economics, or accounting; or high school diploma with four or more years related loan operations or lending experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred.
LANGUAGE SKILLS
Ability to read and interpret loan documents, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, points, and percentages. Ability to apply concepts of basic accounting and finance.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS AND ABILITIES
Working knowledge of computers such as word processing and spreadsheet software.
Working understanding of banking policies and procedures.
Good customer relations/service skills.
Fiserv core system experience preferred.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk and stoop. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Environment is an office area alongside other operations staff members. Requires ability to communicate and work with other members of the operations team. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.