Receptionist – Refined Skin & Acne Clinic

About Us

Refined Skin is a boutique skincare and wellness clinic dedicated to providing high-quality treatments and an exceptional client experience. We’re seeking a polished, professional, and detail-oriented Receptionist to be the welcoming face of our clinic. This role is ideal for someone who thrives in a client-focused environment, enjoys multitasking, and takes pride in maintaining an organized, beautiful, and efficient workspace.

Position Overview

As the Receptionist, you’ll manage front desk operations, client communication, scheduling, and retail coordination. You’ll be the first and last point of contact for every guest—ensuring each experience reflects Refined Skin’s commitment to excellence and care.

Key Responsibilities

Client Experience & Front Desk

• Greet clients warmly and professionally, ensuring a positive first impression
• Manage client check-in and check-out with accuracy and efficiency
• Support estheticians between appointments with setup, cleanup, and supply needs

Communication & Scheduling

• Monitor and respond promptly to all communication channels: phone, text, email, social media messages, and Square
• Schedule, reschedule, and cancel appointments accurately per clinic guidelines
• Maintain an organized daily schedule, optimizing for last-minute openings or waitlist clients

Operations & Housekeeping

• Follow procedures in the Refined Skin Training – Receptionist Guide
• Maintain a polished, professional appearance and ensure the front desk is always attended
• Complete daily tasks such as laundry, dishes, watering plants, and tidying the workspace
• Obtain cash/change from the bank when needed for transactions

Retail & Order Management

• Fulfill online and in-store pick-up orders
• Conduct bi-weekly inventory counts and restock retail shelves

Transaction Handling

• Process product and service sales through Boulevard accurately
• Verify that all transactions are properly recorded
• Capture and manage client payment information securely

Marketing & Communication Support

• Update clinic hours and closures on social media and Google Maps
• Assist with posting or scheduling social media content as needed

Business Operations

• Oversee daily operations to ensure efficiency and alignment with brand standards
• Reorder or pick up supplies to support treatments, retail, and smooth clinic flow

Why You’ll Love Working Here

• Beautiful, professional environment focused on skincare and wellness
• Supportive, close-knit team that values collaboration and positivity
• Opportunity to grow within a high-end, client-centered clinic
• Employee discounts on services and skincare products

Join Our Team

If you’re an organized multitasker who loves creating positive client experiences and keeping operations running smoothly, we’d love to hear from you! Apply today to become part of the Refined Skin team and help us deliver confidence and care—one client at a time.